Home>High Complex Care

High Complex Care

High Complex Care requires specialised expertise, consistency, and compassion. Individuals with significant medical or behavioural needs receive tailored support designed to ensure safety, comfort, and dignity.

In Melbourne, Neway Disability Services provides intensive assistance including medication management, clinical support, behavioural guidance, and personal care. Support may be delivered around the clock depending on individual requirements.

Care plans are developed collaboratively with families and healthcare professionals to address holistic needs. With trained staff and a person centred approach, participants receive structured support that enhances stability, wellbeing, and quality of life.

Book An Appointment

FREQUENTLY ASKED QUESTIONS

Quick Answers to
Common Questions

If it’s in your NDIS plan, nothing directly. The NDIS covers the support costs: the workers, the assistance, the overnight care. But remember, you’re still paying for personal expenses like food, phone bills, streaming subscriptions, and any rent not covered under SDA. Think of it this way: NDIS pays for the person helping you cook; you pay for the groceries.

Absolutely. You’re not stuck with whoever shows up. If someone’s personality clashes with yours or you just don’t feel comfortable, we change it. Simple as that. Your NDIS plan gives you choice and control, and that includes the people in your home every day. We do compatibility matching upfront, but sometimes it takes actually living together to know if it works.

Group homes are the accommodation; the physical building. SIL is the funded support you receive while living there. You could live in a group home without SIL if you don’t need daily assistance. Or you could have SIL in your own apartment. They’re related but separate concepts, which is why the terminology constantly confuses people.

Frustratingly, there’s no standard timeline. If your NDIS plan already includes SIL funding and we have suitable SIL vacancies in Melbourne, it could happen within weeks. If you need to request SIL funding first, add months for assessments and plan reviews. Then there’s finding the right match. Rushing into the wrong living situation helps nobody.

Of course. It’s your home. You’re not in an institution with visiting hours. Want your sister over for Sunday lunch? Fine. Mate staying the weekend? No problem. The only consideration is if visitors impact other residents in shared accommodation, but that’s basic courtesy, not a restriction.

Then we figure out why and fix it, or help you transition to something better. Maybe the support level is wrong. Perhaps the living arrangement doesn’t suit you. It could be that the location is too isolated or too busy. Whatever it is, you’re not trapped. Your support coordinator can help you explore alternatives, and we’ll work with you during any transition to make it as smooth as possible.

Book An Appointment

We Will Send You A Confirmation Within 24 Hours.

Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.

EMPOWERING YOUR NDIS JOURNEY

Reliable NDIS Disability
Services Provider

Registered Provider

Fully registered NDIS provider with extensive hands-on experience.

Personalized Plans

Care plans are shaped around your unique goals and needs.

Holistic Care

Addressing physical, emotional, and social wellbeing.

24/7 Support

Around-the-clock assistance to ensure your safety and comfort.

YOUR NEEDS, OUR PRIORITY

Click Here To Schedule Your Free Ndis Support Consultation.

Book An Appointment

TESTIMONIALS

What Clients Say

With Neway’s Domestic Assistance, my home has become a sanctuary of cleanliness and order. The positivity they bring is simply unparalleled!

Liam R

Valued Customer

I never thought a service could be so thorough and compassionate at the same time. Neway ensures everything is just perfect for us.

Aria M

Valued Customer

Excellent Service, I highly recommend Neway Disability Services.

AZAR SUE

Valued Customer

WELCOME TO NEWAY DISABILITY SERVICES

Committed to Delivering Quality Care

Always Here For You

We’re just a phone call away whenever you need support or assistance.

Book An Appointment

Visit Our Center

Find us at Neway Disability Services, your local NDIS provider in Melbourne.

Our Location

33 Racecourse Road, North Melbourne

Get Directions

Open Hours

Mon – Fri : 9am-6pm

Sat – Sun : Closed

24/7 SERVICE