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Assist-Travel/Transport

Getting around the community should feel safe, simple, and empowering. Reliable transport opens the door to appointments, education, employment, and social connection. Without the right support, however, travel can become a barrier to independence.

Across Melbourne, Neway Disability Services provides tailored travel and transport assistance for individuals with disabilities. Support may include personalised travel training, help using public transport, and coordination of private transport options when required. The focus is on building confidence while ensuring safety at every step.

Participants are encouraged to develop the skills needed to travel more independently over time, while still having dependable support available when necessary. Access to the community means greater opportunity, inclusion, and freedom.

With practical and respectful assistance, individuals can move through Melbourne with confidence and stay connected to the people and places that matter most.

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FREQUENTLY ASKED QUESTIONS

Quick Answers to
Common Questions

If it’s in your NDIS plan, nothing directly. The NDIS covers the support costs: the workers, the assistance, the overnight care. But remember, you’re still paying for personal expenses like food, phone bills, streaming subscriptions, and any rent not covered under SDA. Think of it this way: NDIS pays for the person helping you cook; you pay for the groceries.

Absolutely. You’re not stuck with whoever shows up. If someone’s personality clashes with yours or you just don’t feel comfortable, we change it. Simple as that. Your NDIS plan gives you choice and control, and that includes the people in your home every day. We do compatibility matching upfront, but sometimes it takes actually living together to know if it works.

Group homes are the accommodation; the physical building. SIL is the funded support you receive while living there. You could live in a group home without SIL if you don’t need daily assistance. Or you could have SIL in your own apartment. They’re related but separate concepts, which is why the terminology constantly confuses people.

Frustratingly, there’s no standard timeline. If your NDIS plan already includes SIL funding and we have suitable SIL vacancies in Melbourne, it could happen within weeks. If you need to request SIL funding first, add months for assessments and plan reviews. Then there’s finding the right match. Rushing into the wrong living situation helps nobody.

Of course. It’s your home. You’re not in an institution with visiting hours. Want your sister over for Sunday lunch? Fine. Mate staying the weekend? No problem. The only consideration is if visitors impact other residents in shared accommodation, but that’s basic courtesy, not a restriction.

Then we figure out why and fix it, or help you transition to something better. Maybe the support level is wrong. Perhaps the living arrangement doesn’t suit you. It could be that the location is too isolated or too busy. Whatever it is, you’re not trapped. Your support coordinator can help you explore alternatives, and we’ll work with you during any transition to make it as smooth as possible.

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We Will Send You A Confirmation Within 24 Hours.

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TESTIMONIALS

What Clients Say

With Neway’s Domestic Assistance, my home has become a sanctuary of cleanliness and order. The positivity they bring is simply unparalleled!

Liam R

Valued Customer

I never thought a service could be so thorough and compassionate at the same time. Neway ensures everything is just perfect for us.

Aria M

Valued Customer

Excellent Service, I highly recommend Neway Disability Services.

AZAR SUE

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Find us at Neway Disability Services, your local NDIS provider in Melbourne.

Our Location

33 Racecourse Road, North Melbourne

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Mon – Fri : 9am-6pm

Sat – Sun : Closed

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